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You will learn: * How to understand and recognize the source of anger, in yourself and others * Strategies to defuse anger * Approaches to turn arguments into conversations and get results * How to disengage from destructive anger in relationships * Solutions for laying down "ground rules" for anger in your workplace (and anywhere else.)

Conflict happens. It erupts unexpectedly. It turns people inside out. It is the third highest reason for employee loss, after higher pay & more authority. The good news is that you can manage conflict productively without losing clients, customers, colleagues or sleep. LEARN TO: • Improve communication to clarify expectations • Diffuse tense situations to allow for problem solving • Strengthen teams to increase productivity • Build competence to promote confidence • Retain employees to accelerate momentum • Understand the effective use of the Core Values Profile

Every now and again, you meet a seemingly "impossible" person. If you happen to be working with hostile customers or co-workers, overly agreeable subordinates or anyone you would call difficult, this MP3 seminar is for you. You cannot always walk away from situations that you share with those you consider difficult. So, the wise thing to do is to learn skills and strategies for managing these people, situations and behaviors. That's the only way to maintain your sanity & and your cool. It may even save your job! When you can effectively manage difficult people and situations--also known as conflict--you will have less stress and anxiety, lower blood pressure, fewer sick days, and much greater job satisfaction! Buy this 90-minute MP3 seminar that will teach you how to manage: complainers, intimidators, aggressive people, silent types, negative folks, know-it-alls & and even the super-agreeable! You will learn strategies to: * Understand types of behavior * Feel more in control * Minimize discord * Know when to hold, fold or speak out * Give honest feedback * Manage your responses * Make requests that get results

We all need easily accessible strategies for turning confrontation into productive conversation. When you know how to strengthen relationships and foster creativity with pro-active communication and conflict management skills, your confidence and productivity grows. Friction creates drag and drag lowers productivity, morale and profit. Effective conflict management keeps your office running smoother, your household happier and your stress lowered. Conflict management is a necessary tool for EVERY area of life - work, home, community, school, church, playing field, arena, hospital, social events... you can't get away from it, so you best learn how to handle it well. This recorded teleseminar will provide you with practical ways to handle conflict situations effectively for positive RESULTS.

Who likes criticism? Not only do we not like receiving criticism, it is difficult for many to give constructively and for the results to be positive, productive & profitable. Dr. Rhoberta Shaler, CEO of Optimize! Institute in Escondido, CA, created this teleseminar program for Douglas Publications to offer the skills and strategies to reduce the stress and distress when offering criticism is necessary. The insights offered in this interview and many more insights, strategies and approaches can be found in Dr. Shaler’s book, Wrestling Rhinos: Conquering Conflict in the Wilds of Work